FAQs

Please refer to our shipping policy at here.

You can track your order using the tracking number provided in your order confirmation email. Simply enter the tracking number on our Order Tracking page.

Please refer to our return policy at here.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

To cancel your order, please contact our customer service team as soon as possible at service@oxcauix.com. If your order has not been processed yet, we will be able to cancel it and issue a full refund. If the order has already been shipped, you may need to follow our return policy.

You can apply a discount code at checkout. Simply enter the code in the designated discount code box and click "Apply" to see the discount reflected in your total.

Yes, your personal and payment information is secure. We use industry-standard encryption technology to protect your information during transmission and storage. For more details, please refer to our Privacy Policy.

To change your shipping address for an order, please contact our customer service team as soon as possible at service@oxcauix.com. If your order has not been processed or shipped yet, we will update the shipping address for you. If the order has already been shipped, we will do our best to assist you, but changes may not be possible.

No, you do not need to create an account to place an order. You can check out as a guest, but creating an account allows you to track your order history and speed up future purchases.

To create an account, click on the "Sign Up" or "Create Account" button at the top of our website. Fill in the required information, including your email address and a password, then click "Submit." You will receive a confirmation email to verify your account.

If you forget your password, click on the "Forgot Password" link on the login page. Enter your email address, and we will send you instructions on how to reset your password. Follow the instructions in the email to regain access to your account.

Yes, our products are environmentally friendly. Our wooden puzzle materials are FSC certified, ensuring they come from responsibly managed forests. Additionally, our finished puzzles are CPC certified, guaranteeing they meet safety standards. For more details, please refer to our Sustainability Policy.

Yes, we offer gift wrapping services for an additional fee. You can select the gift wrapping option during the checkout process. If you have any special requests, please contact our customer service team.

To stick your puzzle together, follow these steps:

1. Carefully slide a piece of wax paper or puzzle saver sheet underneath the completed puzzle.
2. Apply puzzle glue evenly across the surface of the puzzle. Use a plastic spreader or brush to ensure the glue covers all pieces and gaps.
3. Let the glue dry completely, which usually takes a few hours.
4. Once dry, you can frame your puzzle or display it as desired.

Our puzzles are recommended for ages 14 and up as they are designed for adults and may be challenging for children. Additionally, please keep the puzzles away from infants and toddlers due to small parts that may pose a choking hazard.

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