ocean wooden puzzle

Returns Policy

At Oxcauix, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a straightforward refund policy to address your concerns.

All returns and order issues must be reported within thirty (30) days of the delivery date. We DO NOT accept returns or issue refunds for any orders reported beyond 30 days from the delivery date.

Eligible for Free Return and Full Refund(include shipping costs):

For puzzles received within thirty (30) days of the delivery date with the following issues, we offer free return and full refunds:

1. Missing or broken pieces.
2. Broken packaging.
3. Wrong product received.
4. Other problems caused by us.

We DO NOT Accept Returns If:

1. The items have already been opened and used.
2. The item is directly damaged, broken, or lost by the customer.
3. The customer made a mistake when ordering the goods, such as wrong model selection, wrong quantity selection, or mistake in the nature of the goods.

To start a return, you can contact us at service@oxcauix.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@oxcauix.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@oxcauix.com.

Shipping

we prioritize timely and reliable shipping. Orders are typically dispatched within 48 hours of purchase. We currently deliver to the United States and Canada , with plans to extend our services globally in the near future. Thank you for your patience and support as we grow!.

DELAYS

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.

SEPARATE SHIPMENTS

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case you will be provided with two or more tracking numbers.